Privacy Policy

Privacy Policy

Introduction

Welcome to https://spousal-support-mediation.storysurge.net (hereafter referred to as “Spousal Support Mediation,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of personal data in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website, applications, services, and products offered through the https://spousal-support-mediation.storysurge.net domain. However, please note that it does not extend to third-party platforms, applications, or services accessible through links on our site, as these have their own privacy policies governing data collection and usage.

Processing Activities

This policy explains how we handle your personal information across different interactions:

  1. Using Our Applications and Services: When you sign up as an authorized user to access our applications or utilize our services, we collect and process your account-related data, including login credentials, profile information, and service preferences.

  2. Visiting Our Websites: If you browse our websites linked to this Privacy Policy, we may gather non-personal navigation data for analytics purposes, such as pages visited, time spent on each page, and referring URLs.

  3. Communication with Us: We may collect personal information when you choose to communicate with us via email, phone, or text messages/SMS. This includes your name, contact details, and any content provided in your message.

Personal Data Collection

We collect several types of personal data as described below:

  • Account Information: This includes user IDs, passwords, account settings, and profile details.
  • Payment Information: Cardholder names, card numbers, expiration dates, and payment addresses are collected for secure transactions.
  • Financial Information: We may store financial records, bank account details, or billing information for services rendered.
  • Purchase Information: Details about products or services purchased from us, including quantities, prices, and order dates.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information to enhance user experience and analytics.
  • Location Data: When you use our location-based services, we may collect your geographic coordinates and other location data.
  • Feedback: Personal insights, reviews, or comments provided by users to improve our products and services.
  • Social Media Information: Data from social media platforms when users choose to log in through their social media accounts.
  • Product Information: Details about the products or services you interact with, including preferences and usage patterns.

We obtain this data through direct user input, automatic collection by our systems, and third-party service providers.

Cookies

We employ cookies to enhance your experience on our websites and for analytics purposes:

  • Strictly Necessary Cookies: These ensure basic functionalities like login sessions and navigation through our sites.
  • Preference Cookies: Tailored settings and preferences saved for future visits.
  • Analytics Cookies: Track user interactions and gather statistical data to improve our services.

Users have control over non-essential cookies via our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the purpose is fulfilled, we securely delete or anonymize the data in accordance with established data retention policies.

Security Measures

Spousal Support Mediation implements robust security measures to safeguard your personal information:

  • Encryption: We use encryption protocols for secure data transmission and storage.
  • Secure Third-Party Processing: Engaging trusted third-party service providers who adhere to strict privacy and security standards.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If we discover that a child has provided us with such data, we will take appropriate steps to delete it promptly.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

  • Access and Correction
  • Data Erasure or Anonymization
  • Data Restriction or Limitation
  • Right to Portability
  • Objection to Processing
  • Non-Discrimination
  • Filing Appeals/Complaints
  • Withdrawal of Consent

To exercise these rights, please contact our Privacy Team using the details provided below. We will respond to your requests in accordance with applicable laws.

Changes to Policy

Spousal Support Mediation reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or data access/correction queries, please reach out to us via:

Email: [email protected]
Address: [Provide postal address]

We appreciate your trust in handling your personal data, and we are committed to maintaining transparency and protecting your privacy throughout your interaction with Spousal Support Mediation.